§ 11-53. Duties of the alarm company.

(a)

Any person engaged in the alarm business in the City of Kannapolis, shall comply with the following:

(1)

Obtain and maintain the required state, county and/or city license(s).

(2)

Be able to provide name, address, and telephone number of the license holder or a designee, who can be called in an emergency, twenty-four (24) hours a day; and be able to respond to an alarm call, when notified, within thirty (30) minutes.

(3)

Be able to provide the most current contact information for the alarm user.

(b)

As of the effective date of this ordinance, alarm companies shall, on all new installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.

(c)

Prior to activation of the alarm system, the alarm company must provide instructions explaining the proper operation of the alarm system to the alarm user.

(d)

Provide written information to the alarm user of how to obtain service from the alarm company for the alarm system.

(e)

An alarm company performing monitoring services shall:

(1)

Attempt to verify, by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, as a minimum that a second call be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to attempt to determine whether an alarm signal is valid, except in the case of a panic or robbery-in-progress alarm, or in cases where a crime-in-progress has been verified by video and/or audible means.

(2)

Provide alarm permit number to facilitate police dispatch.

(3)

Communicate any available information about the exact location or other specifics of the alarm.

(4)

Communicate a cancellation to the law enforcement communications center as soon as possible following a determination that response is unnecessary.

(Ord. No. 2008-20, 4-28-08)